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Scope of this page

Because this page governs editorial contact at Eu, it covers corrections, factual queries and reporting of outdated information, but it does not cover any aspect of your player account, deposits, withdrawals or bonus disputes, which fall entirely outside the editorial team’s remit.

Corrections and outdated details

When a review, rating or piece of guidance on this website contains an error, or when a listed casino’s terms, game library or payout policy has changed, the editorial team will assess the report and, where the claim is confirmed, amend the affected page without undue delay. Reports should specify the exact page, the passage in question and, where possible, the source that supports the correction. Anonymous reports are reviewed, but reports that include a verifiable source are processed with greater priority.

Where a correction is accepted, the revised text replaces the original; where a report is rejected, the team will not publish a rebuttal, but will retain the report for reference. Outdated information that is confirmed is either updated or, where the operator’s status can no longer be verified, removed from the relevant listing entirely. The editorial team does not maintain a public changelog of every amendment, but will confirm receipt of a report and its outcome where a reply address is provided.

Questions the editorial team can answer

The team can respond to queries about the content of this website itself: the methodology behind a rating, the reasoning for a particular verdict, the accuracy of a stated wagering requirement, or the provenance of a cited figure. Enquiries of this kind are answered as fully as the available records allow.

The editorial team cannot act on behalf of any casino operator. It holds no access to player accounts, no authority to reverse transactions, and no visibility into individual deposit, withdrawal, verification or bonus proceedings. Any question about a pending cashout, a failed deposit, a refused bonus, a blocked account or a verification delay must be directed to the operator’s own support channels, because only the operator holds the relevant records and only the operator can take action on an account.

Account, deposit and withdrawal problems are therefore excluded from this contact route. The editorial team will not relay such complaints, will not escalate them, and will not mediate between a player and an operator. Sending those details here adds no value, because the team cannot access or alter the underlying data. Where a player believes an operator has acted unfairly, the correct course is to raise the matter with the operator directly and, if necessary, through the operator’s own complaints or dispute procedure.

Limits of editorial contact

This contact route is for factual correction and content queries only. It is not a channel for legal notices, for complaints about gambling losses, or for requests to alter a review in exchange for payment or other consideration. Any such request will be disregarded without substantive reply.

• Reports of outdated information are accepted and assessed on their merits.
• Account-level disputes are never handled through this page.
• Verification of a claim rests with the person reporting it; unverifiable claims may be set aside.
• Nothing on this page constitutes a promise that any specific correction will be made, nor a commitment on behalf of any third party.